Managed IT
Proactive support. Maximum business uptime.
A fully outsourced or co-managed IT function for your business — monitored, patched and supported by experienced engineers, and aligned with your business goals.
Proactive, not reactive
We don't sit around waiting for IT problems to occur. We proactively monitor and manage your IT environment so potential issues are detected before they impact your organisation — across servers, workstations, Microsoft 365, Linux systems and networks.
When something does need attention, you get rapid response from experienced IT technicians. We don't use call handlers.
What's included
A fully outsourced — or co-managed — IT function aligned with your business goals, backed by customer-focused service level agreements developed to work for your organisation.
- Remote monitoring and management with industry-leading tooling
- Patch management: operating systems, endpoint security and third-party software
- Gateway security and unified threat management device administration
- Backup monitoring with verified restore points
- Microsoft 365 administration and licensing
- Linux and Windows server management
- Regular detailed reporting on the state of your IT environment and assets
- An IT and technology road-map so you have a solid plan now and ahead
Our response model
Service level agreements are agreed up front, and we constantly monitor our own response and resolution times against them. Priority issues are typically responded to in under four hours — and unlike many providers, the first person you speak to is an engineer who can actually fix the problem.
Office hours are 08:00–17:00 SAST, Monday to Friday, with after-hours arrangements available under SLA.
We work from Block 4, Fountain Grove, 5 2nd Rd, Hyde Park, Sandton, 2196, supporting clients across Johannesburg and Gauteng on site and the rest of South Africa remotely.
Best fit for
Managed IT works best when it matches how your business already runs.
- Businesses without internal IT who need a dependable outsourced function
- Businesses with junior IT staff who need senior engineering escalation
- Companies with Microsoft 365, servers, firewalls and backups — but no clear monitoring of any of it
- Organisations that want practical cyber security built into day-to-day support, not bolted on
Where managed IT meets security
Every managed IT engagement starts with an audit covering your server, workstation and telephony infrastructure; a cyber security assessment with remedial actions; and a business continuity and disaster recovery review to find the gaps that would keep you offline in a disaster.
If you want that audit before committing to anything, that is exactly what our free security assessment is.
Common questions
- How quickly does Systeque respond to a support request?
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Priority issues are typically responded to in under four hours, measured against a service level agreement agreed up front — we monitor our own response and resolution times against it.
Office hours are 08:00–17:00 SAST, Monday to Friday, with after-hours arrangements available under SLA. The first person you speak to is an engineer, not a call handler.
- Can Systeque work alongside our existing IT staff?
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Yes. Engagements run either fully outsourced or co-managed. Co-managed suits businesses with junior IT staff who need senior engineering escalation, and businesses that want to keep day-to-day IT in house while handing over monitoring, patching and infrastructure.
- What happens at the start of a managed IT engagement?
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Every engagement opens with an audit: your server, workstation and telephony infrastructure; a cyber security assessment with remedial actions; and a business continuity and disaster recovery review to find the gaps that would keep you offline in a disaster.
That audit is available on its own, before you commit to anything — it is what our free security assessment covers.
Managed IT clients
Response times, in a client's words.
Every quote is taken verbatim from a signed client reference letter — including the ones about how fast we answer.
… the Systeque team response times are fast, typically within a few hours, and issues are consistently resolved without delay.
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“Their after-sales support is exceptional and the Systeque team response times are fast, typically within a few hours, and issues are consistently resolved without delay. Systeque has become a trusted technical advisor to Epilepsy South Africa.”
We have been using Systeque to provide IT solutions for our business for the past 12 years and have always been completely satisfied with their performance.
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“We have been using Systeque to provide IT solutions for our business for the past 12 years and have always been completely satisfied with their performance. They do an excellent job, are always punctual on their deliveries, and offer the most competitive rates in town.”
… I attest to their professionalism, technical ability as well as their ability to successfully deliver any project they have been handed.
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“As Head of Technology for Wings Travel Management Globally I attest to their professionalism, technical ability as well as their ability to successfully deliver any project they have been handed.”
Want to check? Read the signed reference letters.
See what a managed environment looks like.
Start with a free security assessment — the same audit we run at the start of every managed IT engagement.